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Feedback from our customers

I'm very satisfied with the support I received. They reacted quickly and solved the issues. Many thanks! M. from Zürich per E-Mail on 13.12.2018
The service I received was timely, polite, and extremely helpful. My special circumstance was considered and I could not be more pleased. Will recommend to friends and colleagues! S. from Montagnola per E-Mail on 12.12.2018
Very good customer service. The representative was very helpful and found a solution to my request. I am very satisfied. K. from La Tour de Peilz per Telefon on 11.12.2018
Really helpful and detailed explanation. Thanks ! S. from Zurich per E-Mail on 10.12.2018
I'm very satisfied. Quick response. Very helpful. You guys are great! F. from Lucerne per E-Mail on 06.12.2018
Friendly, fast and clear answer to my inquiry. Much appreciated. J. from Zürich per E-Mail on 05.12.2018
The quick and thoughtful replies of the support team transformed my inconvenience into a friendly chat. Keep up the great work. V. from ADLISWIL per E-Mail on 04.12.2018
The galaxus customer service is very nice and efficient. M. from Basel per E-Mail on 03.12.2018
The people who helped me did a good job and I am satisfied with the outcome. I think Galaxus was fair on how they handled the problems with my order and this is why I will continue to purchase from you. D. from Emmetten per E-Mail on 28.11.2018
I always have positive experience when I contact Galaxus customer service. Thank you very much for the great work S. from Petit-Lancy per E-Mail on 26.11.2018
Rapid and very kind response, all the best to you! I. from Sion per E-Mail on 26.11.2018
I am very happy with the service I received. They answered my questions very quickly, they found the products that I am looking for. Solution oriented great customer service, thank you! I. from GENEVA per E-Mail on 23.11.2018
Costumer service was quick to respond and resolve the problem I was having. I love how quickly everything arrives. I'm glad to be a new customer :-) Thanks for everything! S. from Rüschlikon per E-Mail on 22.11.2018
Amazing, super fast, apologetic, nice treat, solution adequate, I will spread the experience with everyone I know, well done. G. from Pully per E-Mail on 13.11.2018
I used Galaxus for several purchases. I love how the customer care office is responding to my inquiries. Overall Galaxus is a reliable merchant for all type of purchases. E. from Zurich per E-Mail on 26.10.2018
Adam Burzanowski responded rapidly to our question. He was very courteous and we felt valued as customers. He satisfied our request and was helpful during the exchange. Very good customer service at Galaxus. Thanks. A. from St-Aubin per E-Mail on 11.10.2018
It was perfect. When I contacted for the late/lost delivery, I received an answer immediately and my items are sent the next day. That was the best online shopping experience and problem solving. Thanks G. from Tannay per E-Mail on 02.10.2018
The support was simply perfect: very professional and fair to the customer. All the Galaxus staff, including the Manager of Customer Services, were extremely kind, helpful and were able to sort out the issue as soon the conditions for their intervention materialized. On the overall I am really happy with the solution Galaxus provided. P. from Chambesy per E-Mail on 17.05.2018
I've been very happy with your help, friendly, quick solution, no problems at all. I'll continue using Galaxus! T. from Reinach BL per E-Mail on 17.02.2018
The service is great. The support replies quickly and takes care of the request. T. from Zürich per E-Mail on 15.02.2018