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Feedback from our customers

The Customer Care agent was helpful, attentive, responsive and efficient in solving the issue.T. from Affoltern am Albis per E-mail on 24.11.2020
The support was amazing. I got quick and competent responses and the problem with the delivery was quickly solved.K. from Bern per E-mail on 23.11.2020
Very helpful, very fast and up to the point what the customer needs. This is customer service at its best. Keep up the good work!G. from Bern per E-mail on 20.11.2020
Top quality customer service! Haven't seen this level of quality in a long time and it's very reassuring!A. from Crans-Montana per Phone on 18.11.2020
Fast resolution and very convenient - Thank's a lot!I. from Oberengstringen per E-mail on 17.11.2020
The faulty product was promptly replaced by the Glaxus customer service member. I had requested a credit note as I was not satisfied with the substandard quality of this product and this was issued to me in addition to the replacement. Everything was done in a professional courteous and prompt manner. This is the reason why I purchase almost all of my requirements from you. Well done Galaxus Customer Service!R. from ST SULPICE per E-mail on 16.11.2020
Very quick and satisfactory resolution. I am very happy with the service.R. from Geneva per E-mail on 13.11.2020
Very proactive and helpful, he managed to reply all of my questions quickly and accurately.G. from Männedorf per Phone on 11.11.2020
I am extremely satisfied with the customer support I received. As my product was faulty, as soon as I sent a request, I was immediately informed I would get a new product free of charge. The new product was delivered in a day and was working properly.A. from Zürich per E-mail on 10.11.2020
Excellent - very practical and customer oriented approach to problem that I faced.W. from Bernex per E-mail on 09.11.2020
Galaxus customer service is always incredible and this case was no exception. Thank you and please keep this attitude, it really sets Galaxus apart from competing shops!E. from Chexbres per E-mail on 06.11.2020
Even if from the first delivery one product was missing, immediately got an additional shipment with missing article for free. Good service!A. from Aesch per E-mail on 06.11.2020
The customer service was very kind and personal in their response, which made me feel like a truly valued customer and not simply a number on a spreadsheet as with many large companies. Thank you!G. from Zurich per E-mail on 05.11.2020
Excellent service. Thank you for your great help.J. from Onex per E-mail on 04.11.2020
Dear Galaxus team - I would like to thank you that you solved the problem and were helpful on all the way! Thank you!Z. from Zürich per E-mail on 03.11.2020
The team worked very hard to address my faulty product. They offered frequent and clear communication throughout the process and helped to bring the issue to a good resolution.R. from Geneve per E-mail on 02.11.2020
I am very impressed with and grateful for your prompt and helpful solution. Thank you for making this as easy as possible!P. from Geneva per E-mail on 27.10.2020
Thank you very much for your very kind and supportive customer service representative who solved my problem in just one day. I am very happy with the resolution of my problem and I will continue to use Galaxus in the future with even more trust.D. from Zurich per E-mail on 23.10.2020
The support I received was very great. They answered fast and helped me out so all perfect.C. from Zürich per E-mail on 22.10.2020
The support provided was rapid, clear and efficient. The issue was treated and a solution was provided. ThanksM. from Morges per E-mail on 21.10.2020