Microsoft Surface Book - US-Layout

13.50", Intel Core i5-6300U, 8 GB, 128 GB, US

Product ratings

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  uriliebesk

  5 years ago

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  Poor quality and subterranean service

  Two months into the warranty, the Surface Book I bought for my daughter had a wobbly and much too puny ON/OFF switch that stopped working. If you google it, you find out that this is a common problem. So it's a design flaw.
  
  Microsoft charged a flat rate of Fr. 638 for the repair. This is an outrageous rip-off for the repair of an ON/OFF switch.
  
  The replacement device I received, however, has some serious hardware problems that my device did not have: the camera no longer takes sharp photos, the trackpad repeatedly does not respond, and when a beamer is connected, the display of the notebook flickers. So Microsoft just sent me junk at this rip-off price that they didn't test.
  
  It's like a car manufacturer designing an unstable door handle and then, when it breaks, asking for the entire vehicle to be replaced for 6,000 francs and then delivering a car in which the lights, windscreen wipers and heating don't work. more

  Pro

  • Performant CPU
  • Notebook & Tablet in one
  • Keyboard

  Contra

  • The ugly hinge makes the notebook unnecessarily thick.
  • The glossy display is annoying because it reflects even when the brightness is not too high.
  • Microsoft's service is subterraneously bad.
  • Quality of the on/off switch breaks easily.

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