Returns and warranty

Returns: Undamaged article

Which articles can be returned?

  • The article is as new and in its original packaging
  • The article is not damaged
  • You have ordered or received the wrong product
  • Return article in accordance with Return policy

  • Warranty services: Defective article

    When can a claim under warranty be made?

  • Article is dead on arrival
  • Product defects
  • Return article in accordance with Warranty provisions
  • Damage caused by improper handling is not covered by the warranty. All costs arising from processing wrongful warranty returns will be charged.

    Report delivery damage: Articles damaged during shipment

    If you received a damaged package, please report it via the claims process of the respective logistics provider.

    All returns:  Articles already registered?

    All registered returns are displayed in your customer account.