The caller was simply very professional and curious though out. She helped answer my questions and put me at ease with reassurance re the delivery. She helped by offering to be a main point of contact, and this helped ease with the continuity of the conversation and the process in resolving the issue. She displayed her knowledge of the system expertly and I was impressed with her multitasking skills.
i wish her all the very best, and it is obvious that her performance is also a reflection of the excellent training she has been provided.
So well done overall.
T. from Zurich per Phone on 11.06.2021