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Feedback from our customers

Amazing, super fast, apologetic, nice treat, solution adequate, I will spread the experience with everyone I know, well done. G. from Pully per E-Mail on 13.11.2018
I used Galaxus for several purchases. I love how the customer care office is responding to my inquiries. Overall Galaxus is a reliable merchant for all type of purchases. E. from Zurich per E-Mail on 26.10.2018
Adam Burzanowski responded rapidly to our question. He was very courteous and we felt valued as customers. He satisfied our request and was helpful during the exchange. Very good customer service at Galaxus. Thanks. A. from St-Aubin per E-Mail on 11.10.2018
It was perfect. When I contacted for the late/lost delivery, I received an answer immediately and my items are sent the next day. That was the best online shopping experience and problem solving. Thanks G. from Tannay per E-Mail on 02.10.2018
The support was simply perfect: very professional and fair to the customer. All the Galaxus staff, including the Manager of Customer Services, were extremely kind, helpful and were able to sort out the issue as soon the conditions for their intervention materialized. On the overall I am really happy with the solution Galaxus provided. P. from Chambesy per E-Mail on 17.05.2018
I've been very happy with your help, friendly, quick solution, no problems at all. I'll continue using Galaxus! T. from Reinach BL per E-Mail on 17.02.2018
The service is great. The support replies quickly and takes care of the request. T. from Zürich per E-Mail on 15.02.2018
Very polite / friendly communication and very efficient service, the article I requested to be sent separately was delivered on the next morning. G. from Baden per E-Mail on 13.02.2018
Im very satisfied and happy with the response time and communication/explanation of process. A. from ZUG per E-Mail on 06.02.2018
Very nice support, satisfied, friendly rep, will keep shopping here. C. from Lugano per E-Mail on 31.01.2018
Excellent service and understanding of customer's perspective. No surprise so many are addicted to Galaxus / Digitec shopping ;-) G. from Dielsdorf per E-Mail on 27.01.2018
I find your service very personal. Even when there was a problem with invoicing, it was dealt professionally. D. from Allschwil per E-Mail on 24.01.2018
Amazingly quick response and resolution of the issue. This is a great plus compared to other similar portals. X. from Carouge per E-Mail on 20.01.2018
Everything was great. You have won a customer for the future and I'm no cheap ;-) M. from Wangen a. Aare per E-Mail on 18.01.2018
The Support was excellent. I felt it was really customer oriented. Because of the quality of the service I will continue buying on your platform despite the complications occurred during Christmas time. Busy time I understand. S. from Veltheim per E-Mail on 15.01.2018
Excellent personal and prompt resolution of my situation. Thank you. S. from Seengen per E-Mail on 05.01.2018
I am really impressed with the customer service at Digitec/Galaxus. It makes me more inclined to shop with Galaxus and to recommend it to my friends. S. from Basel per E-Mail on 02.01.2018
Quick and friendly. Was really positively surprised that new product was resent before receiving faulty product back! N. from Zürich per E-Mail on 26.12.2017
Your service was prompt and excellent. The overall services from your company is excellent. Thank you H. from GILLY per E-Mail on 20.12.2017
The customer service assistant was very kind and had an excellent English knowledge. R. from Dintikon per Telefon on 15.12.2017