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Returns and warranty

Returns: Undamaged article

Which articles can be returned?

  • The article is as new and in its original packaging
  • The article is not damaged
  • You have ordered or received the wrong product
  • Return article in accordance with Return policy
Register return

Warranty services: Damaged article

When can a claim under warranty be made?

  • Article is dead on arrival
  • Product defects
  • Return article in accordance with Warranty at Galaxus

Damage caused by improper handling is not covered by the warranty. All costs arising from processing wrongful warranty returns will be charged.

Report a defect

Report delivery damage: Articles damaged during shipment

If you received a damaged package, please report it via the claims process of the respective logistics provider.

Delivery damage

All returns:  Articles already registered?

All registered returns are displayed in your customer account.

View all returns